What is the process for introducing an AI telephone assistant?

Following a brief needs analysis, bettersorted designs the chatbot to handle the business’s typical customer enquiries and sets it up technically — usually straightforwardly and without a long lead time.

Which AI tools are useful for a start-up?

That depends on the specific requirements. bettersorted works with the management team to assess which tools for content creation or process automation actually offer added value, rather than recommending one-size-fits-all solutions.

What does a digital market entry strategy involve?

These include a centralised, sales-optimised website, a social media strategy tailored to specific target groups, and a plan for the targeted use of AI in day-to-day business operations.

Industry

service sector

AI automation in the service sector essentially means three things: reliably responding to customer enquiries at all times, ensuring that start-ups are set up professionally from a digital perspective right from the start, and selecting the most suitable tools from the wide range of AI options available. bettersorted supports service providers throughout this process, from strategy right through to technical implementation.

Mitarbeiter nimmt lächelnd einen Anruf am Schreibtisch entgegen

Use cases4

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Service companies – from start-ups to established businesses with direct customer contact – face similar challenges when it comes to digitalisation: How can customer enquiries be handled without staff being tied to the phone all the time? How do you build a digital infrastructure from the outset that generates leads rather than merely providing information? And which of the many AI tools available are truly worthwhile for your own business? bettersorted advises service providers on AI telephone assistants, digital market entry strategies and the targeted selection of suitable AI solutions.

Typical time sinks

Availability by telephone

Customer enquiries are handled exclusively by staff members, who have to set aside time from their day-to-day work to deal with them.

Lack of digital infrastructure in start-ups

Newly established businesses often have neither a website optimised for sales nor a strategy for visibility on social media.

Unclear choice of AI tools

There are many AI tools available, but no sound basis for deciding which one is best suited to one’s own needs.

Manual booking and enquiry processes

Frequently asked questions (times, fares, procedures) and booking processes are dealt with individually over the phone rather than being handled automatically.

Use cases

AI telephone assistant for customer enquiries

An AI telephone assistant answers incoming calls, responds to frequently asked questions and guides customers through the booking or ordering process.

Digital market entry strategy for start-ups

Design of a sales-optimised central website and a target-audience-specific social media strategy to ensure a professional entry into the market.

AI Tool Selection & Decision-Making Advice

Evaluation of available AI tools for content creation and process automation, and development of a concrete decision-making plan tailored to specific requirements.

Automated booking and enquiry processes

Recurring enquiries regarding times, fares and procedures, as well as booking processes, are handled by AI-powered assistants rather than being processed manually.

Frequently asked questions

Yes. In smaller teams in particular, an AI telephone assistant makes a real difference in reducing the workload on staff, as recurring enquiries no longer need to be dealt with manually, whilst ensuring that someone is always available.

A 30-minute conversation, free of charge.

A 30-minute consultation, free of charge. We’ll take a look at your processes and give you our honest opinion on whether automation is worthwhile.

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