Frequently asked questions

The initial consultation lasts 30 minutes. The subsequent assessment of the current situation and the implementation plan will depend on the scope of the project and will be assessed during the initial consultation.

Yes, it can be subsidised through INQA coaching (up to 80 per cent) or the BAFA consultancy grant — depending on your business’s circumstances.

No. The implementation plan is yours. You decide whether to implement it and, if so, with whom.

Either on site in Schwerin, Mecklenburg-Western Pomerania, or remotely, as required.

No, automation links your existing programmes.

Your team will be notified automatically, rather than only realising the error later.

Yes, workflows can be viewed and can be customised or extended.

Yes, usually via the same programmes as the AI consultation — we’ll look into that during the initial consultation.

Whether for teams with no prior knowledge or for those already using basic AI tools — the content is tailored to their level of expertise.

This depends on the topic and the number of participants and will be determined during the needs assessment.

Either on site in Mecklenburg-Western Pomerania or remotely, as required.

You may be eligible for INQA coaching — we’ll assess this during the initial consultation.

Maximum net contribution of approximately €2,880. The total budget of up to €14,400 (12 days of consultancy) is subsidised at a rate of 80 per cent from ESF+ and BMAS funds.

SMEs with fewer than 250 employees, based in Germany, with at least one full-time employee subject to social security contributions and an annual turnover of up to €50 million — including craft businesses, the liberal professions and charitable organisations.

Funded by the EU’s European Social Fund Plus (ESF Plus), co-financed by the BMAS. Unused funds will lapse — the programme will run for the rest of this year and next year.

Yes, the grant will be reimbursed once the project has been successfully completed. We’ll explain exactly how this works during our initial consultation.

Digitalisation of business processes, AI implementation, work organisation, digital business models, securing a skilled workforce — the scope is tailored to your needs.

There are a few steps involved — but that’s exactly where we’re here to support you: from the initial consultation through to the IBS and the coaching voucher.

Yes, INQA Coaching is a nationwide programme. Whilst our main focus is on Mecklenburg-Western Pomerania, we support companies throughout Germany.

SMEs with specific consultancy needs relating to business management, which commission consultancy services from a consultant listed with the BAFA.

In economically disadvantaged regions such as Mecklenburg-Western Pomerania, up to 80 per cent of the assessment base of €3,500 is subsidised, i.e. up to €2,800.

No. The consultation may only begin once you have received the information letter from the BAFA.

Up to five consultations during the programme period, but no more than two per calendar year.

The programme has been extended several times in the past and has been suspended at times. Please check the current status directly with TBI Technologie-Beratungs-Institut GmbH before submitting a project outline — we are here to help.

SMEs in the manufacturing, skilled trades or tourism sectors with fewer than 100 employees and a place of business in Mecklenburg-Western Pomerania.

Two-stage process: first, a project outline for preliminary assessment, followed by the formal funding application via the TBI.

Up to 50 per cent of eligible costs as a non-repayable grant — the exact amount depends on the current call for applications.

Yes. Many modules, such as the telephone assistant, can be booked individually and are well worth it even for small teams without a permanent administrative assistant.

No, the automation integrates with your existing programmes.

Via call forwarding to your existing number, without the need for new hardware.

Depending on their size, craft businesses can make use of INQA coaching, BAFA consultancy grants and the Mecklenburg-Vorpommern digitalisation grant — we’ll look into this during the initial consultation.

Yes, the data is processed on servers in Germany under a data processing agreement (DPA) in accordance with Article 28 of the GDPR.

No, he takes calls and passes them on — urgent or sensitive matters are still forwarded to your team.

Yes, the modules can be booked individually and used to suit the size of the support structure.

An initial project with a social services organisation to automate telephone services is currently underway — we will publish detailed key figures as soon as they are available.

Yes, the requirement is that data is processed on servers in Germany in accordance with the AVV under Article 28 of the GDPR — this applies to all bettersorted modules.

Yes, automaisa Hub allows you to manage multiple modules and access points centrally.

With a free AI consultation, during which we’ll review your processes and explore suitable funding options.

No, the data is processed exclusively on servers in Germany and is not passed on for advertising purposes.

Data processing takes place exclusively on servers in Germany under a data processing agreement (DPA) in accordance with Article 28 of the GDPR; no data is passed on to third parties.

During the initial consultation, we will assess whether integration with standard law firm software is possible, depending on the available interfaces.

This depends on the volume of calls and will be assessed during the initial consultation based on your law firm.

Yes, through INQA coaching or the BAFA consultancy grant, depending on your practice’s circumstances.

The telephone assistant answers calls even outside of office hours, rather than letting them go to voicemail — we’ll discuss the impact this will have on your business during our initial consultation.

Yes, the languages are configured as required.

No, the automation integrates with your existing programmes.

The Mecklenburg-Vorpommern Digitalisation Support Scheme is aimed, amongst other things, at businesses in the tourism sector — we will check current availability with you.

Yes, the modules can be booked individually – for example, just the telephone assistant for booking appointments.

No, the automation integrates with your existing programmes.

Via call forwarding to your existing number, without the need for new hardware.

Depending on the size and location of your business, you may be eligible for INQA coaching, BAFA consultancy grants or the Mecklenburg-Vorpommern digitalisation grant.

Yes. The modules can be introduced individually — one use case at a time, with others following the same pattern, regardless of the size of the company.

Data processing takes place on servers in Germany. A data processing agreement (DPA) is concluded with each customer in accordance with Article 28 of the GDPR.

No. automaisa Hub complements existing systems and connects them, rather than replacing them.

Following a free initial consultation, we work together to identify the first specific use case — usually the task that takes up the most time in day-to-day operations.

Yes. Even a single digitised application process or an automated data export can significantly reduce the administrative burden — regardless of the size of the organisation.

The processes are designed with data protection and compliance in mind, including seamless interfaces with existing management systems.

No. As a rule, the existing software is integrated via an interface – for example, through automated data export – rather than being replaced.

The first step is a business process analysis of the existing workflows; building on this, the process design, interfaces and data protection requirements are developed jointly.

Yes. In smaller teams in particular, an AI telephone assistant makes a real difference in reducing the workload on staff, as recurring enquiries no longer need to be dealt with manually, whilst ensuring that someone is always available.

Following a brief needs analysis, bettersorted designs the chatbot to handle the business’s typical customer enquiries and sets it up technically — usually straightforwardly and without a long lead time.

That depends on the specific requirements. bettersorted works with the management team to assess which tools for content creation or process automation actually offer added value, rather than recommending one-size-fits-all solutions.

These include a centralised, sales-optimised website, a social media strategy tailored to specific target groups, and a plan for the targeted use of AI in day-to-day business operations.

automaisa Hub is the platform on which bettersorted’s automations run for customers and are centrally monitored.

No. You can book individual modules and add more later without having to switch platforms.

On servers in Germany, in accordance with the AVV pursuant to Article 28 of the GDPR.

Yes. Rather than making a guess, he will hand the conversation over to your team if there is no suitable answer in the approved content.

No, it is integrated via a script snippet into the existing website.

This can be added as an additional workflow, but it is not a standard feature.

They are processed on servers in Germany and are not passed on to third parties for advertising purposes.

No, this is set up via call forwarding to your existing business number.

The call will be put through to your team in accordance with the rules you have set.

Transcripts are created for record-keeping purposes and deleted after specified periods.

Yes, the forwarding rules will be agreed with you.

Generally speaking, any system with an open interface (API) or email connection — this will be checked during the initial consultation.

The affected workflow will terminate in a controlled manner and your team will be notified.

No, automation links your existing programmes.

That depends on the number of systems connected and will be assessed during the initial consultation.

Common file formats such as PDF and Word; others will be assessed during the initial consultation.

No, only answers from documents for which you already have access rights are displayed.

A process in which the language model first searches for relevant passages in your documents and bases its response solely on these, rather than responding freely.

New or amended documents are automatically re-imported, ensuring that the search results reflect the latest status.

Simple automation follows fixed if-then rules. An AI agent plans the necessary steps itself and adapts as the situation changes.

Within clearly defined limits, yes. In cases of uncertainty or where the implications are significant, the agent escalates the matter to the team rather than making a decision themselves.

Following a free initial consultation, a specific use case is defined and the agent is tailored to it — the effort involved depends on the complexity of the task.

No. The agent takes on recurring, clearly defined tasks, thereby freeing up time for tasks that require genuine judgement.