Communication
AI chatbot
The AI chatbot answers questions on the company’s own website — using the company’s own records, not information from the general internet.
The problem
Many enquiries on the website are always the same — opening hours, prices, availability. Nevertheless, they are often not answered straight away because the team is busy with other tasks. Visitors either wait or leave the site.
The solution
The AI chatbot answers these questions instantly, 24 hours a day — using the company’s own approved content, not information from the general internet. It forwards more complex enquiries directly to the relevant team.
How AI chatbot works
From question to answer — in seconds.
Answers come exclusively from approved content — never from the general internet.
Use cases
Get answers to frequently asked questions straight away
Opening hours, prices, availability — round the clock, with no waiting time.
Qualify initial enquiries
The chatbot identifies the enquiry and forwards more complex cases to the appropriate department.
Take the pressure off support
Recurring support enquiries are answered automatically; the team takes care of the rest.
Always up to date
Answers are taken directly from the shared content — they are updated immediately if any changes are made.
Can be used in multiple languages
Replies in several languages, with no extra effort.
Feature overview
Answers citing sources from your own documents
Available round the clock
Replies even outside opening hours
Easy integration
Via a script or iFrame on the existing website
Escalation to the team
Automatic forwarding for complex enquiries
Conversation history available
It’s easy to see which questions are frequently asked
Technology & GDPR
Technology
The chatbot runs on the automaisa Hub infrastructure (n8n workflows, hosted in Germany) and answers questions solely on the basis of the content you have approved.
GDPR & data sovereignty
Chat histories are processed exclusively on servers in Germany, in accordance with Article 28 of the GDPR. Visitor data is not passed on to third parties for advertising purposes.
Frequently asked questions
Yes. Rather than making a guess, he will hand the conversation over to your team if there is no suitable answer in the approved content.
A 30-minute conversation, free of charge.
A 30-minute consultation, free of charge. We’ll take a look at your processes and give you our honest opinion on whether automation is worthwhile.