Communication
AI phone assistant
The AI telephone assistant answers incoming calls, records the enquiry and forwards it to the appropriate department.
The problem
Calls don’t just come in during office hours — but if no one answers, contact is often lost. Anyone who is dealing with customers or on a building site cannot take a call at the same time.
The solution
The AI telephone assistant reliably answers calls, records the enquiry in a structured manner and forwards it to the right department — even outside office hours.
How AI phone assistant works
From the initial call to the handover — without missing a single contact.
Call recordings and transcripts are deleted after specified periods.
Use cases
Availability outside office hours
Calls are reliably answered even in the evenings or at weekends.
Recording issues in a structured manner
Your name, callback number and the reason for your call are automatically recorded.
Take the pressure off the team
Fewer interruptions from routine calls during day-to-day business.
Forward urgent cases
Important matters are passed on to the right person straight away.
No more missed calls
Every call is answered and logged, even during periods of high call volume.
Feature overview
Answering and logging calls outside office hours
Structured issue tracking
Name, callback number and reason for the call are automatically recorded
Forwarding to the correct department
Urgent matters are forwarded immediately to the relevant person
No new phone number required
Can be integrated into existing telephone systems
Call statistics
An overview of how many calls are received and when
Technology & GDPR
Technology
The telephone assistant combines speech recognition with the n8n workflows from automaisa Hub and runs on servers in Germany.
GDPR & data sovereignty
Call recordings and transcripts are deleted in accordance with pre-determined time limits, in accordance with Article 28 of the GDPR; processing takes place exclusively in Germany.
Frequently asked questions
No, this is set up via call forwarding to your existing business number.
A 30-minute conversation, free of charge.
A 30-minute consultation, free of charge. We’ll take a look at your processes and give you our honest opinion on whether automation is worthwhile.