Case study · service sector
easy Parken
Starting point
Customer enquiries regarding parking times, rates and the booking process were handled by staff over the phone, tying up staff who were needed to run the car parks.
Approach & solution
Set-up of an AI telephone assistant to handle incoming customer enquiries, guide customers through the booking process and answer questions about parking — such as opening hours and rates. In addition, provide personalised advice on various AI models, tailored to the specific needs of easy Parken.
Outcome
easy Parken uses an AI telephone assistant to handle customer enquiries, guide customers through the booking process and answer questions about parking times and rates. This personalised AI advice has helped the company select the right AI models for its specific needs.
Our specific contribution
Personalised AI consultancy
Selection of suitable AI models, tailored to the needs of easy Parken.
Design of the AI telephone assistant
Display of typical customer enquiries (booking process, parking times, rates) in the wizard.
Technical facilities
Setting up the telephone assistant for day-to-day operations.
„Personalised advice on various AI models, tailored to your specific needs."
— Matthias Herter, easy Parken
A 30-minute conversation, free of charge.
A 30-minute consultation, free of charge. We’ll take a look at your processes and give you our honest opinion on whether automation is worthwhile.