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Industry

Hospitality and Catering

Businesses in the hotel and catering sectors miss enquiries outside of opening hours and consequently lose bookings.

Dining area of a restaurant with set tables
Use cases3
Max. funding rate80 %
HostingGermany
AI automation in the hotel and catering industry means no longer missing enquiries outside of service hours, without having to take on extra staff. Without an automated solution, booking enquiries received in the evenings or at weekends often go unanswered — and so do the bookings. At bettersorted, this translates into: an AI telephone assistant that takes booking enquiries round the clock, an AI chatbot for standard queries about opening hours and services, and process automation linking the till, suppliers and accounts.

Typical time sinks

Booking enquiries come in outside of service hours and remain unanswered

Frequently asked questions about opening hours, availability and services keep staff tied to the phone

Orders, invoices and supplier documents are transferred manually between systems

Use cases

Person with headset working on multiple monitors

Accept booking enquiries round the clock

An AI telephone assistant answers calls even outside service hours and logs the enquiry.

View AI phone assistant →
Illustration of a chat robot on a laptop

Answering frequently asked questions on the website

An AI chatbot automatically answers questions about opening hours and what’s on offer.

View AI chatbot →
Photo Intelligent Workflows

Forward orders and invoices automatically

Process automation links the till, suppliers and the accounts department.

View Process automation →

Not sure where to start?

In our AI consultancy, we look at your workflows together and tell you honestly which use case pays off first.

Book a free initial consultation

More on this topic

Matching service

AI consultancy

bettersorted’s AI consultancy uses a structured process to identify which processes within your business are suitable for automation, and concludes with a concrete implementation plan rather than a mere list of ideas. The consultancy is BAFA-approved and is eligible for up to 80 per cent funding via INQA Coaching.

Matching product

AI phone assistant

The AI phone assistant answers incoming calls, records the enquiry and forwards it to the appropriate department.

Matching product

AI chatbot

The AI chatbot answers questions on the company’s own website — using the company’s own records, not information from the general internet.

Matching product

Process automation

Process automation links recurring workflows seamlessly, from quotation to archiving.

Matching funding

INQA Coaching

INQA-Coaching supports SMEs nationwide with an 80% grant for shaping digital transformation – for example, the introduction of AI – with up to 12 consulting days and a maximum grant of €11,520. A programme of the Federal Ministry of Labour and Social Affairs (BMAS), funded by the ESF Plus; coaching vouchers are available until 30/06/2028.

Matching funding

BAFA consultancy funding

The BAFA consulting grant subsidizes management consulting for SMEs at 80% in the new federal states, Lüneburg and Trier (max. €2,800) and at 50% in the rest of Germany (max. €1,750). Applications are possible until 31/12/2026. bettersorted is a BAFA-registered consultant with a focus on digitalization and AI.

Matching funding

Mecklenburg-Western Pomerania Digitalisation Fund (TBI)

The Mecklenburg-Western Pomerania Digitalisation Fund (TBI) supports eligible businesses in introducing AI-supported processes.

Frequently asked questions

Will this mean I miss out on fewer bookings?

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The telephone assistant answers calls even outside of office hours, rather than letting them go to voicemail — we’ll discuss the impact this will have on your business during our initial consultation.

Can the chatbot also respond in multiple languages?

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Yes, the languages are configured as required.

Do I need to change my till software?

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No, the automation integrates with your existing programmes.

Is there any specific funding available for tourism businesses in Mecklenburg-Western Pomerania?

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The Mecklenburg-Vorpommern Digitalisation Support Scheme is aimed, amongst other things, at businesses in the tourism sector — we will check current availability with you.

A 30-minute conversation, free of charge.

A 30-minute consultation, free of charge. We’ll take a look at your processes and give you our honest opinion on whether automation is worthwhile.

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