References

Case studies from practice

Starting point, approach and outcome — exactly how it went for us. Where clients haven't yet approved being named, the anonymised version is shown.

Logo-Platzhalter

Car dealership and garage

Car repair workshop, 6 staff members

Workshop appointments are booked without anyone having to interrupt their work on a vehicle.

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Logo-Platzhalter

Hospitality and Catering

Restaurant offering takeaway service

During the lunch rush, the phone rings less often with enquiries that are already answered on the website.

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Logo-Platzhalter

Hospitality and Catering

A hotel with 40 rooms

Enquiries received outside peak hours are no longer lost, but are sorted and ready the following morning.

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Logo-Platzhalter

Tax adviser

Tax consultancy, 8 staff members

Enquiries about individual documents are often answered straight away over the phone, without having to hang up and ring back.

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Logo-Platzhalter

Local authorities and public administration

Public Order Office of a district town

Comparable previous cases can be found much more quickly than by using the folder structure.

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Logo-Platzhalter

Local authorities and public administration

A local authority’s citizens’ service centre, serving a town with a population of around 15,000

During the day, the reception team tends to deal with more complex issues rather than repeat enquiries.

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Logo-Platzhalter

Care and social services providers

Day care centre, 25 places

Frequent enquiries from relatives are now being handled via the website. The team is interrupted less often during consultation hours.

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Logo-Platzhalter

Care and social services providers

Home care service, 30 staff members

Documentation is carried out during the shift rather than afterwards. This means that carers have fewer outstanding tasks at the end of their shift.

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Logo-Platzhalter

Crafts

Plumbing and heating company, 18 employees

Quotes are sent out noticeably faster after the appointment, whilst the customer still has the conversation fresh in their mind.

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Logo-Platzhalter

Crafts

Electrical contracting firm, 12 employees

No call goes unanswered any more. The office now prioritises callbacks according to urgency rather than the order in which they were received.

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Care and social services providers

ELLI-Bus

ELLI-Bus is now taking bookings via an AI telephone assistant: callers simply state the journey they wish to make, the destination and the date, and the assistant automatically creates the booking. This takes the pressure off the volunteer coordinators when it comes to handling recurring booking enquiries over the phone.

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service sector

easy Parken

easy Parken uses an AI telephone assistant to handle customer enquiries, guide customers through the booking process and answer questions about parking times and rates. This personalised AI advice has helped the company select the right AI models for its specific needs.

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Crafts

Blumenhaus am Pfaffenteich

Orders now come in automatically via the assistant, including an order number for the caller. Customers can now contact the florist by telephone even outside the limited hours set aside for face-to-face consultations, whilst staff in the shop can carry on working undisturbed, rather than having to answer every call themselves.

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Care and social services providers

Social enterprise (Caritas), Department for Integration Support for Children and Young Adults with Disabilities

The introduction of the web application (“I-Hilfe”) has led to a significant increase in efficiency and time savings: staff now spend considerably less time on administrative tasks and can focus more on their core social work duties. The coordination of cover arrangements is now transparent and can be carried out promptly. Furthermore, legal certainty has been established, as the strict data protection requirements for documentation and communication are fully met by the role-based system and two-factor authentication (2FA). The project laid the foundations for further automation measures, such as digital signatures from parents or guardians and single sign-on (SSO) integration.

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Crafts

Pumpenallianz Nord

The management team at Pumpenallianz Nord now has a clear understanding of where AI can be usefully applied in the day-to-day running of their business — including a specific next step: an AI chatbot for the website that will guide prospective customers more quickly to the right partner company within the alliance.

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Care and social services providers

DRK Mecklenburg-Vorpommern

The DRK M-V now has a clear, future-proof and actionable AI strategy. The management teams of the regional associations have been equipped to competently assess and manage AI projects within their respective areas. The concepts developed for recruiting volunteers provide the German Red Cross with modern tools to position itself as an innovative organisation and actively tackle staff shortages through digital solutions.

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Education

WINGS

The administrative workload involved in managing applications has fallen significantly; manual data entry errors have been eliminated thanks to automated XML generation; and the entire process is now fully digital — including an improved experience for applicants.

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