Case study · Crafts
Pumpenallianz Nord
Starting point
Pumpenallianz Nord is an umbrella brand that brings together several independent, regionally based pump service companies under a single name. The management wanted to be able to assess where artificial intelligence could be usefully applied in the day-to-day running of their own business — without having to delve too deeply into the subject themselves.
Approach & solution
General AI consultancy for senior management: jointly assessing which AI applications are actually relevant for a B2B service network such as Pumpenallianz Nord, and identifying a sensible first step. One specific proposal arising from this: an AI chatbot for the organisation’s own website, which directly answers enquiries regarding the services offered — maintenance, replacement and modernisation of pumping systems — and directs prospective customers more quickly to the appropriate partner company within the alliance, particularly as Pumpenallianz Nord promotes its services by emphasising continuous operational reliability for industrial and municipal customers.
Outcome
The management team at Pumpenallianz Nord now has a clear understanding of where AI can be usefully applied in the day-to-day running of their business — including a specific next step: an AI chatbot for the website that will guide prospective customers more quickly to the right partner company within the alliance.
Our specific contribution
AI consultancy for senior management
A general overview of which AI applications are relevant to the umbrella brand and its partner businesses.
Concept for an AI chatbot for the website
Proposal for a chatbot that directly answers enquiries about maintenance, replacement and modernisation, and directs interested parties to the relevant Allianz partner company.
A 30-minute conversation, free of charge.
A 30-minute consultation, free of charge. We’ll take a look at your processes and give you our honest opinion on whether automation is worthwhile.