AI glossary: key terms explained

Knowledge

AI glossary: key terms explained

Short, self-contained explanations of the terms that keep coming up around AI automation and funding — each answered in one or two sentences.

AI & technology

AI Telephone Assistant
An AI telephone assistant is a voice system that answers incoming calls, captures the caller’s request during the conversation, and passes it on in a structured way to the responsible contact — even outside office hours.
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AI agent
An AI agent is a program that independently handles a task in several steps: it decides for itself which tools to call, checks the intermediate result, and continues working until the task is completed.
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AI chatbot
An AI chatbot is a written dialogue assistant on a website or in a messenger that answers recurring questions in natural language.
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Hallucination
A hallucination is when an AI model invents a statement and presents it in the same confident tone as verified information.
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Large Language Model (LLM)
A large language model is an AI model trained to predict the next word, and can therefore understand and formulate text. It is the technology behind applications such as ChatGPT.
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RAG (Retrieval Augmented Generation)
RAG is a method in which a language model first retrieves the relevant passages from its own documents before answering and bases its response only on those passages.
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Automation & processes

Funding

Search & visibility

Data protection & law

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