AI & technology
AI chatbot
An AI chatbot is a written dialogue assistant on a website or in a messenger that answers recurring questions in natural language.
Also known as: Chatbot · Dialogassistent
Last reviewed on September 16, 2026
What exactly does AI chatbot mean?
The difference from older chatbots is that the answer does not come from a fixed decision tree, but is formulated freely — in the sensible case based on the company’s own content, so that the information fits the business and does not remain generic.
Distinction: the chatbot responds, the AI agent acts. Anyone who wants to create a booking or start a process needs the second.
Go deeper
Related terms
A 30-minute conversation, free of charge.
A 30-minute consultation, free of charge. We’ll take a look at your processes and give you our honest opinion on whether automation is worthwhile.