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Industry

Local authorities and public administration

Local authorities need transparent, GDPR-compliant solutions for recurring enquiries and processes.

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Use cases3
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AI automation in local authorities and public administration means reducing the workload associated with recurring enquiries from members of the public and internal processes, without compromising responsibilities or data protection. Standard enquiries about opening hours, forms or areas of responsibility tie up staff who are needed for more complex matters. At bettersorted, this translates into: an AI chatbot that answers frequent public enquiries on the website in a GDPR-compliant manner; process automation for seamless handover between departments and specialist procedures; and an AI document search for statutes and guidelines. All solutions are designed for use in public administrations — transparent and without any ‘black box’ elements.

Typical time sinks

Enquiries from members of the public on standard topics (opening hours, responsibilities, forms) tie up staff

Applications and documents have to be forwarded manually between departments and systems

It is difficult for staff to find information in the articles of association and guidelines quickly

Not sure where to start?

In our AI consultancy, we look at your workflows together and tell you honestly which use case pays off first.

Book a free initial consultation

Frequently asked questions

Yes, the requirement is that data is processed on servers in Germany in accordance with the AVV under Article 28 of the GDPR — this applies to all bettersorted modules.

A 30-minute conversation, free of charge.

A 30-minute consultation, free of charge. We’ll take a look at your processes and give you our honest opinion on whether automation is worthwhile.

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