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Case study · Crafts
Electrical contracting firm, 12 employees
Starting point
Customers were often unable to get hold of the company during the day because the team were out on building sites. Call-backs were delayed by days.
Approach & solution
An AI telephone assistant answers incoming calls round the clock, records enquiries and contact details in a structured manner, and forwards urgent cases immediately.
Outcome
No call goes unanswered any more. The office now prioritises callbacks according to urgency rather than the order in which they were received.
„"We no longer miss any enquiries just because there was no one available to answer the phone at the time.""
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