Have AI adoption subsidized through INQA-Coaching: What the 80% funding actually covers

Many companies know that INQA-Coaching exists, but not exactly what the funding specifically covers – especially in connection with AI tools such as a telephone assistant, a chatbot, or document search. The short answer: the consulting and guided implementation, not the software itself, are funded. What this means in practice is shown in this article.

The key facts about INQA-Coaching

• 80% funding rate, nationwide – regardless of the federal state, unlike the regionally tiered BAFA funding
• Up to 12 coaching days, maximum €11,520 grant with a €2,880 own contribution
• The program currently runs until 2028
• bettersorted is authorized INQA coach 2026–2027

What is specifically funded

The consulting service: the analysis of the current situation, the design of the solution, the guided implementation, and the adaptation to operational processes. When introducing an AI telephone assistant, this includes measuring call volume, selecting the relevant inquiries, and supporting the test operation — not the ongoing usage fee for the system afterward.

This distinction applies regardless of the tool introduced – whether AI telephone assistant, AI chatbot, AI document search or AI agents: The introduction is the eligible part, the software usethen continues independently from there.

Why nationwide is an advantage

Unlike the BAFA consulting subsidy, which pays 80% only in structurally weak regions and is capped at 50% in the old federal states, INQA-Coaching with 80% nationwide – a business in Hamburg receives the same funding rate as a business in Mecklenburg-Vorpommern. For the introduction of AI tools, this is therefore often the more suitable route than BAFA, regardless of location.

The typical process

It begins with a brief initial consultation to clarify which tool is suitable and what the coaching needs are. This is followed by the application process, which is formally tied to an authorized coaching provider. Only after approval does the actual consulting begin – analysis, concept development, guided implementation, each documented in coaching days.

Frequently asked questions about funding for AI implementation through INQA-Coaching

Is the software itself subsidized?

No. The funded part is the consulting and implementation service, not the license or usage costs of the tool introduced.

Does the funding apply equally in every federal state?

Yes. INQA-Coaching provides 80% funding nationwide, regardless of the company’s location – unlike the regionally tiered BAFA funding.

For which AI tools can the funding be used?

In principle, for the introduction of any operational tool that is implemented through consulting – for example a telephone assistant, chatbot, document search, or AI agents.

How long will the program continue?

At present, until 2028. Details and current conditions should be checked on a case-by-case basis before submitting an application.

Next step

An overview of all programs is available on the page Funding. The funding check shows in just a few minutes what may be eligible for your project.

As of September 2026.