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Practical knowledge on AI automation
Articles on AI automation, process optimisation and digital filing — from our day-to-day work with businesses in Mecklenburg-Western Pomerania.
AI phone assistant or AI chatbot? Which channel is right for which company?
Phone or website chat: Which channel will have the greatest impact for your company first – and why both complement each other well.
Integrate an AI telephone assistant into your existing phone system: what is technically required
Call forwarding, SIP connection, system access: what is really needed to integrate an AI telephone assistant into the existing phone system.
Multilingual AI phone assistant: reach customers in their own language
How a multilingual AI phone assistant automatically handles calls in the language of the caller — without a separate voice menu.
AI phone assistant for trades businesses: never miss calls from the job site again
How an AI phone assistant catches calls when no one is in the office – structured capture instead of getting lost on voicemail.
AI telephone assistant for medical practices and dental practices: appointment scheduling without waiting on hold
How an AI telephone assistant handles appointment requests in medical and dental practices while the reception team focuses on patients on site.
What does an AI phone assistant cost? An overview of the cost drivers
What the cost of an AI phone assistant is made up of: volume, requests, integrations – and how the rollout is funded at 80%.
AI Telephone Assistant and GDPR: What Businesses Need to Consider Legally
Legal basis, transparency obligations, data processing, and server location: what matters when using an AI telephone assistant in compliance with the GDPR.
Setting up an AI phone assistant: the five steps from measurement to live operation
From measuring call volume to live operation: how an AI phone assistant is introduced in practice without overwhelming the team.
Calls outside business hours: what SMEs miss every month
Why missed calls during off-hours are costly and how availability can be covered without staffing an additional shift.
AI phone assistant or voicemail? The honest comparison
Voicemail or AI phone assistant: what both can do, where the limits lie, and when switching is actually worthwhile.
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